Returns, Refunds & Complaints at Cranham Flowers
Our Fresh Flowers Guarantee In Cranham
At Cranham Flowers, we pride ourselves on being a trusted local florist dedicated to delivering vibrant, fresh flowers to homes and businesses across Cranham and the surrounding area. Customer satisfaction and quality are at the heart of what we do. That’s why all our bouquets and arrangements are covered by our Fresh Flowers Guarantee — giving you complete peace of mind when purchasing from us.
Damaged-on-Arrival Policy
Our team carefully prepares and packages each arrangement to ensure it arrives looking perfect. However, on rare occasions, flowers may get damaged during transit. If your order arrives damaged, wilted, or not up to our usual standards, please let us know as soon as possible (preferably on the day of arrival). To process your request swiftly, we may ask for a photograph of the damage to help us understand the issue and prevent it from happening again. Rest assured, our goal is always your full satisfaction.
Freshness Window
Cranham Flowers guarantees the freshness of our blooms for a minimum of five days from delivery, provided they are cared for as recommended (clean vase, fresh water, away from direct sunlight and heat sources). Some varieties, such as lilies and roses, may last even longer with proper care. If your flowers appear wilted, faded, or past their best within this freshness window, please contact us so we can put things right — our fresh flowers guarantee is our promise to you as your dependable Cranham florist.
Refund & Replacement Options
You may be eligible for a full or partial refund, a replacement bouquet, or credit towards a future purchase if:
- Your flowers are clearly damaged or wilted on arrival
- Your order does not match the description or contains missing items
- The freshness window guarantee has not been met despite correct flower care
We will work with you to resolve any concerns promptly — just let us know as soon as possible so we can arrange a suitable solution. Please note, a refund or replacement may not be possible outside the freshness guarantee period, or if care instructions were not followed.
Complaints Process
Your feedback is very important to us, and we treat every complaint with professionalism and care. If you wish to raise a concern or are dissatisfied with any aspect of your Cranham Flowers experience, please contact our friendly team straight away. We aim to respond to all complaints within two working days and will do all we can to resolve your issue efficiently and fairly. As a trusted Cranham florist, our reputation is built upon happy customers throughout the area — your satisfaction genuinely matters to us.
Serving Cranham: Households & Businesses
From special occasions to everyday gestures, Cranham Flowers is proud to serve local homes, offices, and businesses. Our commitment to fresh flowers and exceptional customer service makes us the first choice for Cranham and neighbouring communities. Thank you for choosing us, and please do get in touch with any questions about our returns, refunds, or complaints process.
